The available means of delivery for purchased products are via a courier company or direct from the store.
The delivery cost depends on the weight and value of the order and is 25 RON anywhere in the country (for the 1st kg / destination).
Orders with value more than 500 RON / 100 EUR (max. 3kg weighed or volumetric weight per destination) benefit of free delivery by express courier service in the main locations of the FAN Courier locations list in Romania.
Orders arriving from Friday after 14:00 until Monday morning 10:00 will be processed on Monday, in order of arrival.
If the order volume exceeds our processing capacity, they will be processed the next day.
Special orders will have different conditions for payment and delivery, according to their specific.
The total price of the transport and delivery services is calculated when the order is made based on the total weight of the order or, if applicable, the total price of the order.
Zoe Studio estimates transportation costs and delivery based on indicators agreed with the courier company.
The customer accepts these estimates by placing the order, irrespective of the data underlying the determination of this cost.
As a consequence, the Customer may not claim a lower cost of carriage based on weighing or own measurements of the package.
For stock orders deliveries will be made via express courier service and your order will arrive within 24-72 hours (on weekdays) from receipt of the order confirmation by email and depending on load level destination routes and delivery volume of the courier company, and for products that are no longer in stock or for special orders on another delivery term as previously agreed with the CLIENT, upon launch of the ORDER.
If the product cannot be delivered within the agreed term, Zoe Studio will inform the Customer by e-mail, within 10 days of the confirmation of the order, in which case the Customer may cancel the order in writing, and in the event that the payment was made in advance, the amounts paid will be refunded in full according to the law, within 10 days from the cancellation.
Zoe Studio will make every possible effort to comply with the delivery terms mentioned on the site.